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March 10, 2025
The Tipping Point
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CRM Video
Customers Want AgentForce Agents Interacting with Google DialogFlow
06 Mar 2025
During Salesforce TDX, Nick Johnston, senior vice president of strategic partnerships and business development at Salesforce, gave me a few good minutes to provide some detail on how the recent partnership announcement with Google will help customer service reps provide a more seamless experience when taking handoffs from AI agents.